Privacy Policy

About This Policy

Your privacy is important to PrintMate Australia Pty Ltd. This privacy policy applies to PrintMate Australia Pty Ltd websites owned and operated by PrintMate Australia Pty Ltd. This statement discloses the information practices for PrintMate Australia Pty Ltd websites, including what type of information is collected and tracked, how the information is used, with whom the information is shared, and how the information is protected.

We reserve the right to make changes to this privacy statement at any time. If we make a change to this privacy policy, we will make previous versions available upon request so that you can see when changes occurred and what they are.

How PrintMate Australia Pty Ltd Collects Personal Information

We do not automatically collect personal information when you browse the Website. We only collect personally identifiable information, such as your name, address, telephone number, email address,credit card information and date of birth when you specifically and knowingly provide it to us by registering to create an account, placing an order, completing online forms, opting in to receive our newsletter and promotional offers or entering a sweepstakes, contest or drawing. When you use the website to apply for employment opportunities, we may collect additional personal information such as your resume. Information that you furnish to PrintMate Australia Pty Ltd Products is used to provide the services available through the Website.

How PrintMate Australia Pty Ltd Uses Personal Information

We use your information for the purpose for which you provided it, and we may also use your information for other purposes such as to:

1). Create and maintain your account or registration;

2). Enhance the user experience;

3). Perform research and analytics;

4). Customize and personalize the content and advertising that you see on the Website;

5). Respond to and fulfill your request for services (including processing orders);

6). Determine your eligibility for certain promotions, contests and services;

7). Send you communications related to your account and to alert you of the latest developments and features of the Website.

We use information you provide about someone else when placing an order only to ship the product to that person and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Disclosure of Your Information to Third Parties

We use third parties to complete certain services that are provided through the Website, such as a shipping company to fulfill orders, a credit card processing company to bill you for your orders, and an email service provider to send you newsletters in the event you opt-in to receive them. We use Live Chat to assist you if you have questions while using our site or regarding your order and we use an applicant-management database to process employment submissions. We only share your information with these third parties to the extent that it is necessary to provide a particular service. These third parties are prohibited from using your information for other purposes.

We may also share your information in the following ways:

1). We may make information collected through the Website available to affiliated brands that are under common ownership or control as the Website.

2). We may share, as allowed by law, information about you with other companies who we believe may have products and services of interest to you. If you would like to opt-out of our sharing of your information with these other companies, please follow the instructions in the “Opting out of Emails and Promotional Communications” section below.

3). We may share your information with any person or entity where we believe in good faith that such disclosure is necessary to:

(a) comply with the law or in response to a subpoena, court order, government request or other legal process;

(b) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings;

(c) protect the interests, rights, safety or property of PrintMate Australia Pty Ltd or others;

(d) enforce the Terms of Use on the Website;

(e) provide users of the Website with the services they request;

(f) provide you with special offers or promotions from us;

(g) If PrintMate Australia Pty Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Customer Reviews

We post customer reviews on the Website which may contain personally identifiable information as well as a photo of your product. We will obtain a customer’s consent by email prior to posting their review.

Opting In and Out of Emails and Promotional Communications

To receive newsletters and other promotional communications by email, users may voluntarily sign up on the Website. From time to time, we may send you email notices or news updates alerting you to new features, products, promotions, services pertaining to our offerings, or other topics that may be of interest to you. If you no longer wish to receive promotional materials from us, you may opt out of receiving these communications by following the instructions included in each newsletter or communication or by emailing us at Please note that these opt-out processes take some time to complete, consistent with applicable law.

Data Security

We follow generally accepted industry standards to protect the personally identifiable information that we receive from you, while the information is being transmitted and once we receive it. When you provide us with sensitive information (such as credit card information) on our order forms, we encrypt the information using secure socket layer technology, which is commonly referred to as “SSL.” However, despite our best efforts, no method of transmission over the internet, or method of electronic storage is 100% secure. We encourage you to contact us immediately if you believe that any personally identifiable information that you have provided us is being used contrary to this Policy.

Contact Us

If you have any questions about the Policy, contact us by sending an email to

We may record the conversations that our agents or employees have with you. We do this from time to time to monitor the quality of service and accuracy of information our agents and employees give to you and to ensure that your instructions are followed. No agent or employee of the Company is authorized to waive any provisions of any of PrintMate Australia Pty Ltd Products’ policies or procedures.

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